I have a problem....

• When I print to fax from IE5 some faxes do not have the images or/and text is missing
  
  Answer: This is caused by a problem with IE5. If you look at the version of IE5 by looking at the menu bar Help/About Internet Explorer this will give you the version information and show the service pack and critical updates for IE5 that have been installed. Below are two examples of a version of IE5 that had this problem and a version that was OK:

  PC that gave problems:
  Version: IE5.50.4522.1800C
  Update Version SP1

  PC that was OK:
  Version IE5.5.50.4807.2300
  Update Version:SP2; Q312461: Q316059; Q321232

  I would therefore recommend that you use the Windows Update option from START and update your browser. SP numbers are service packs and the Q numbers are critical updates.

• When I print to a Postscript printer the size of the printed output is different from the original

Answer: This is because there is a decimal point in the positioning of graphics which is not handled by the standard hptoraster utilty. Download the new hptoraster utilty to a temporary directory such as /tmp

1. cd /tmp
2. tar zxvf hptoraster.tgz

and copy it into /usr/lib/fax2send/bin which allows decimal points to be used for positioning

• When viewing an image using the PC Client the image is not the same as that which was sent. It is still OK if I use the X-Windows Client
  
  Answer: This is because there are images in the PC cache which are not the same as the images with the same number on the server. This can be caused because the client or server has been reloaded or the PC Client has been used with more than one Fax2Send server. Delete the the tif files on the PC in \Program Files\Beacon\Fax2Send\ then "Exit and Log-off" the Fax2Send PC Client and restart it.

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• When viewing an image using the PC Client I get an error message "Image file does not exist" although I can still view the fax with the X-Windows Client
  
  Answer: This occurs because the image cache overflows when large images (or PDF files) are printed to the Fax2Send printer. This can be addressed by increasing the size of the Sent_Image_Cache parameter in the [General] section of the config file (/etc/fax2send/config or upgrading to V2.1-14 or later of the PC Client

  This message can also be experienced if the images in the PC cache do have images with the same number on the server. This is usually caused because the server has been reloaded. Delete all the tif files on the PC in \Program Files\Beacon\Fax2Send\Program then "Exit and Log-off" the Fax2Send PC Client and restart it.

• The images of the faxes I have sent are no longer there. I can see a queue entry in "Old Fax" but not view the image
  
  Answer: The length of time an image is kept is controlled by the parameter "Stay_Time" in the config file. The default for this is 60 minutes after which only the header information is retained (this is controlled by the parameter "Audit_Stay_Time". If you wish to keep images for longer then you will need to increase this setting to the number of minutes for which you wish to still be able to view the images of faxes sent. See Config File settings for more information

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The file "Header.doc" can only be edited using WordPad and saved as type . This error indicates that Header.doc was edited using Word. To recover from this take the following steps:

1. Open the file C:\Program Files\Beacon\Fax2Send\Program\Header.doc using Microsoft Word
2. "Save As" type Rich text format
3. Open C:\Program Files\Beacon\Fax2Send\Program\Header.rtf using Wordpad
4. "Save As" type "Word for Windows 6". You will then get a warning "C:\Program Files\Beacon\Fax2Send\Program\Header.doc already exists. Do you want to replace it?" - Press "Yes"

You will now be able to fax successfully.

MS Windows XP and XP Pro

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• The /var/spool/fax2send/inbound/image directory fills up with files called "info.nnnnn" which have content similar to this:

  
  SNIP--------
  [root@sentry image]# cat info.125441
  Unknown
  0
  100

• Answer: The parameter "Receive=yes" is set in the [preview] section of the config file. This setting forces the interface into test mode and generates the "info" files. Edit /etc/fax2send/config and change the setting to "Receive=no" then stop "/usr/lib/fax2send/bin/faxshut" and restart the fax2send server "/usr/lib/fax2send/bin/faxdaemon"

• I want to use the Fax2Send X-Windows client on a Linux workstation connected to the Fax2Send server

  Answer: We do not provide a stand-alone X-Windows client for Fax2Send, so it is necessary to point at the server to run this application. I use the following method:

  1. On the Linux client login as root and enter:
  DISPLAY=hostname:0
  export DISPLAY

  ...where "hostname" is the IP address or name (if you have a host table or DNS server) of your Fax2Send server.

  2. On the server login as root and enter:

  xhost +

  Note: You have to be logged on as root on the Linux workstation

• The Fax2Send server crashes after I have repeatedly tried to cancel an outbound fax
  
  Answer: Server version 2.1-6 and V2.1-7 had this problem which has been fixed in later versions. If you are running V2.1-7 Patch to Version V2.1-8 or upgrade to the latest release. For earlier versions Download and install the latest version

• When I try to cancel an outbound fax the faxcancel command seems to have no effect
  
  Answer: Server version 2.1-6 and V2.1-7 had this problem which has been fixed in the latest version. If you are running V2.1-7 Patch to Version V2.1-8. For earlier versions Download and install the latest version

  When I send a fax from the Windows Client the output is corrupt

• Version 2.1-5 had a problem with the PCL emulator. Patch to Version 2.1-5A or late

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• When I print to fax from the Windows Client (V2.1-9) more than one "Compose Fax" dialog box opens
  
  Answer: There is an issue with printing to the FAX2SEND printer from some applications, especially on fast PC's, as the application printer driver seems to fire off more than one print request. We have modified the Fax2Send application to refuse a print request within a set number of seconds (set at four seconds). When we cut the next release of the PC Client we will make this configurable, but it seems to solve the problem of the multiple "Prepare Fax" dialog boxes.

  DOWNLOAD the new fax2send.exe

To install the new Fax2Send application:

1. Exit and log off from the current Fax2Send PC Client (if running)
2. Change directory to \Program Files\Beacon\Fax2Send\Program
3. Rename the current fax2send.exe to fax2send_old.exe
4. Unzip and copy the fax2send.exe attached to this email to
   \Program Files\Beacon\Fax2Send\Program
5. Launch the Fax2Send PC Client

 

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• After I edit the Cover Sheet file "Header.doc" with Wordpad it gives an error on Header.doc
  
  Answer: This is a problem with Windows XP or XP Pro. Wordpad now saves files with a default file extension of .rtf so the file is saved as Header.rtf. DO NOT rename this file as it will still fail because the wrong file filter will be used, instead do the following:

• I can't find the fax2send.m4 file

Answer:

On versions V2.1-1 to V2.1-9 you will find this file in /usr/lib/sendmail-cf/mailer. For releases V2.1-10 or later this has been moved to /etc/fax2send

• I can't use the Help on the X-Windows client as I don't have Netscape installed
  
  Answer: Version V2.1-10 or later automatically senses on install whether Netscape is installed. If it is not then it will change the default browser to Mozilla. On previous V2 version you can manually change this as follows:

.........	1.	Create a command in /usr/lib/fax2send/bin called netscape that contains the following using vi or some other editor: #!/bin/sh shift mozilla $*
	2.	Edit the file /usr/lib/fax2send/bin/viewimage and change gv to gs (asuming that they use the same arguments)

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• I can't use the X-Windows Client even though I have X-Windows installed

  Answer: Fax2Send X-Windows Client needs TCL/TK installed. If this is not present the Fax2Send X-Windows Client will not run, even if an X-Windows system such as Gnome is installed. This occurs because WISH is only installed automatically with certain of the Linux install options such as "Workstation"

  To address this TCL/TK can be manually installed using the rpm manager or for Red Hat users from this page

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• I get a "Cannot create TEMP file" error when using the Fax2Send PC Client with Windows 2000 Professional or Windows XP
  
  Answer: The "Cannot create TEMP file" error is caused by a permissions problem. There can be a number of reasons why this can happen. W2K and XP tend to install working directories in \Documents and Settings\Local Settings\"username" this means that if the Administrator installs Fax2Send another user will have this problem unless the directory that contains the temporary files is set for sharing and allows both reading and writing by anyone. It is also possible on install to choose \WINNT\Temp as the temporary directory in which case this will need to be set so that all users can read and write to it.

Earlier versions of Windows installed all of the Fax2Send PC Client in \Program Files\Beacon\Fax2Send\Program if it has installed in this directory then it will need to be sharable and the Permissions set for "Read" and "Write"

• Warning "Temp File..." dialog box opens when faxing using the PC Client

  Answer: Apologies this was some debug put in to investigate the problem explained in the "Cannot create TEMP file" error above.

  Example:

  

  It was accidentally included in the new release (V2.1-11) of the PC Client recently uploaded. An amended version without this debug is now on the FTP site at the following URL's:

  http download

  ftp download

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• Mail2fax gateway send fax from email client to fax2 rather than the recipient

Answer: The FROM and TO fields are transposed therefore the fax is sent to fax2 on the localhost, which is the sender, and the person to whom it is addressed becomes the originator. As a temporary measure, until the release of V2.1-12, a corrected copy of the program sendmail.pl has been put on the FTP site which should be installed in usr/lib/fax2send/bin.......DOWNLOAD

• I don't want an in-line image of the received fax only the original fax as an attachment

Answer: This is controlled by a setting in the [InboundFax2Mail] section of the config file (/etc/fax2send/config) as shown below with default settings:

TIF=yes
InLine=yes
Kmail=no
JPEGWidth=600

• "TIF=yes" if tif image of received fax required else change to "TIF=no"
• "InLine=yes" if inline jpg image of received fax required else change to "InLine=no"
• "KMail=no" if Kmail not used else change to "KMail=yes"
• "JPEGWidth=600" is widthe of jpg in-line image in pixels change as required

NOTE: You will need to be logged in as root to make any changes

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• I have changed InLine setting to "no" as explained above but I still get the in-line image, why?

Answer: When any change is made to the config file it is necessary to restart Fax2Send as the config file is only read when Fax2Send starts. Fax2Send can be restarted from the shell prompt with the command "service fax2send restart" or by using the X-Windows Client where it can be found in the Config tool from the "Control" radio button

With some versions of Fax2Send there was a bug in the mimemail function that controlled this. If after restarting Fax2Send the in-line image is still there then download the patched utility which is a compressed tar file and copy it to /usr/lib/fax2send/bin replacing the original.

NOTE: You will need to be logged in as root to make any changes

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• When I print to fax using the MS PC Client the document sent is incomplete or missing, why?

Answer: There is an issue when printing files or graphics to the PC Client Fax2Send printer on some PC's, this has been addresses with V2.1-14 of the PC Client

MORE_INFORMATION........DOWNLOAD_PC CLIENT

The Fax2Send PC Client monitors the .prn file that is created in \Program Files\Beacon\Fax2Send every 1/5 sec. When the file size remains the same for two periods (1/10 sec) it then creates the temporary file which, for example, in W2K or Win XP, is in \Documents & Settings\username\Local Settings\Temp. If the file changes after the check then the temporary file created is 0kb or in some circumstances may only take some, rather than all the pages.

"Image file does not exist" occurs because the image cache overflows when large images (or PDF files) are printed to the Fax2Send printer. This can be addressed by increasing the size of the Sent_Image_Cache parameter in the [General] section of the config file (/etc/fax2send/config

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• I get the message "Connection to host refused", why?

Answer: This means that the user name you are using is not registered to use Fax2Send or there are more users in the userlist than the license supports.

To add a user

Get your systems administrator (you need to be logged in as "root") to edit the file /etc/fax2send/userlist with a text editor. Entries are in the format username@host. Note they are case sensitive so must be EXACTLY as the user or host name. Alternatively use the Fax2Send X-Windows config tool (see HERE)

Fax2Send server must be restarted to read the new license file, use the command "service fax2send restart" to do this.

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• When I print a received fax some of the page doesn't print

Reason: There is an issue with the image viewer print driver on Windows 98 which doesn't print all of a page if it has overflowed. So if a page was received that went over the page length set, rather than the remaining part of the image printing on an additional page, it just gets ignored when printing although it can be seen on the screen

Answer: Download and install the image viewer Irfan and set it as the default viewer. This is a free download and it will resolve the problem. It is available in many languages as can be seen on this web page

• Can I use the Fax2Send Windows Client with Windows XP?

Answer: Yes, the Fax2Send Windows Client can be used with Windows 98, 98SE, ME, NT, 2000 and XP. For XP see this FAQ on editing cover sheets

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• MHTOTIFF error - Cannot receive faxes. No image in the intrays, email with fax-image (.jpg is size 0, .tif file has image size but it is impossible to open)

Answer: We have found an error in one of the Fax2Send utilities mhtotiff that only seems to effect a minority of users. To fix this problem, which should be applied if the following error message appears in the Fax2Send log file:

mhtotiff: relocation error: mhtotiff: symbol errno, version GLIBC_2.0 not defined in file libc.so.6 with link time reference

Download and install the patch by copying the unpacked mhtotiff file attached into the /usr/lib/fax2send/bin directory. We will be releasing a new version of Fax2Send to fix this error

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• No image in the intrays when fax received - email with fax-image (.jpg is size 0, .tif file has image size but it is impossible to open)

Answer: We have now released a new version (V2.1-16) which includes the new version of MHTOTIFF detailed in the above FAQ. If you experience the problem of receiving faxes but there is no image you should install this version. As it is a full install we recommend copying the /etc/fax2send and /var/spool/fax2send directory trees which will be erased during the installation and copying them back after the install is complete. This will ensure that any configuration settings you have made will be preserved and all log files and any available images will be available.

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